Shipping Policy

Harrison & James is an online retailer working with international fulfilment and logistics partners. This Shipping Policy explains how orders are processed, shipped and delivered.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing time refers to the time needed to prepare an order for dispatch and does not include transit time.

Estimated Delivery Time

After dispatch, delivery generally takes approximately 4–8 business days.

A typical order may therefore arrive approximately 5–11 business days after the order is placed.

These timeframes are estimates rather than guaranteed delivery dates.

Delivery can occasionally take longer because of circumstances outside our reasonable control, including carrier disruptions, customs processing, severe weather, public holidays, unusually high order volumes or other transportation delays.

International Fulfilment

Harrison & James works with a network of international suppliers, warehouses and fulfilment partners.

Your order may therefore be dispatched from a fulfilment facility located outside your country.

Different products from the same order may occasionally be shipped separately.

Shipping Charges

Shipping and handling charges, when applicable, are calculated or displayed during checkout before payment is completed.

The exact amount may depend on factors such as the destination, order contents and available delivery method.

We will not add an undisclosed shipping charge after you have completed your purchase.

Promotional or £0.00 Products

From time to time, Harrison & James may run promotional campaigns where eligible products are discounted, including offers where a product is priced at £0.00 and the customer pays an applicable shipping or handling charge.

When such a promotion applies, the shipping or handling charge is displayed before payment and forms part of the total amount the customer agrees to pay at checkout.

Tracking Your Order

When tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after you receive your tracking number.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error in your address, contact us immediately at contact@h&j.store.

We cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

Additional delivery costs caused by an incorrect or incomplete address supplied by the customer may be the customer's responsibility where permitted by law.

Delivery Attempts and Unclaimed Packages

Customers are responsible for following carrier instructions concerning delivery attempts, collection points and unclaimed packages.

If a package is returned because it was refused, not collected or could not be delivered due to incorrect information provided during checkout, additional shipping charges may apply before reshipment.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please first check your tracking information.

If tracking has stopped updating for an unusual period or the order appears to be lost, contact us at contact@h&j.store with your order number.

We will review the shipment with the relevant fulfilment or logistics partner and work toward an appropriate resolution.

Orders Marked as Delivered

If tracking shows that your order was delivered but you cannot locate it, please check your property, household members, neighbours and any designated safe delivery location.

If the package still cannot be found, contact us as soon as possible so that we can assist with the carrier investigation where available.

Customs, Duties and Taxes

International shipments may be subject to customs procedures, import taxes or duties depending on the destination country.

Where such charges are not already included or collected during checkout, they may be the responsibility of the recipient as required by local law.

Any charges collected directly by customs authorities or other government agencies are outside Harrison & James' control.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will attempt to cancel orders that have not yet entered fulfilment. Once an order has been processed or dispatched, it may no longer be possible to stop the shipment and our Return & Refund Policy will apply.

Contact

If you have questions concerning shipping or delivery, contact:

Harrison & James
Email: contact@h&j.store