Terms of Service

These Terms of Service govern your access to and use of the Harrison & James website and online store.

By accessing our website, placing an order or otherwise using our services, you agree to these Terms of Service and the policies referenced within them.

1. Online Store

Harrison & James operates an online retail store offering jewellery and related products.

We may work with third-party technology, payment, fulfilment and logistics providers to operate our website, process transactions and deliver orders.

2. Eligibility

By using this website or placing an order, you confirm that you have the legal capacity required to enter into a purchase agreement in your jurisdiction or that you have permission from a parent or legal guardian where required.

3. Product Information

We make reasonable efforts to display product descriptions, photographs, colours, dimensions and other information accurately.

Because electronic displays may reproduce colours differently, we cannot guarantee that colours displayed on your device will exactly match the physical product.

Minor variations may occur where products contain handcrafted, natural or individually manufactured elements.

4. Prices

Prices displayed on the website are shown in the applicable or selected currency.

Prices, discounts, promotions and product availability may change without advance notice, except where an order has already been accepted or applicable law provides otherwise.

The total amount payable will be displayed before payment is completed.

5. Promotions and £0.00 Offers

Harrison & James may occasionally offer promotional discounts, including offers where an eligible product is priced at £0.00.

A £0.00 product promotion does not necessarily mean that shipping or handling is free.

If a shipping, handling or other permitted charge applies, that amount will be displayed during checkout before the customer completes the order.

By completing checkout, the customer agrees to the total amount displayed before payment.

6. Orders

Submitting an order does not automatically guarantee acceptance.

Where permitted by law, we may reject or cancel an order for legitimate reasons including suspected fraud, payment failure, inventory errors, obvious pricing errors, delivery restrictions or circumstances that prevent us from fulfilling the order.

If an order is cancelled after payment and no goods are supplied, amounts properly due for reimbursement will be refunded using the applicable payment method.

7. Payments

Payments are processed through Shopify and/or authorised payment providers.

You agree to provide accurate billing and payment information and confirm that you are authorised to use the selected payment method.

8. Shipping and Delivery

Shipping arrangements, processing times, estimated delivery periods, shipping charges and related conditions are described in our Shipping Policy.

Delivery dates are estimates unless expressly stated otherwise.

9. Returns and Refunds

Eligible returns, cancellations and refunds are governed by our Return & Refund Policy.

Nothing in these Terms limits mandatory consumer rights available under applicable law.

10. Warranty

Products expressly advertised as including a specific warranty are subject to the terms of the applicable warranty.

Any statutory rights relating to defective or non-conforming goods remain unaffected.

11. Accuracy of Information

We may correct typographical errors, inaccuracies or omissions relating to product information, pricing, promotions, shipping charges, transit times or availability.

If a material error affects an order that has already been placed, we will take reasonable steps to contact the customer and provide an appropriate resolution.

12. Intellectual Property

Unless otherwise stated, branding, text, graphics, logos, product presentation and original website materials belong to Harrison & James or are used with appropriate permission.

You may not reproduce, distribute, sell, exploit or use protected content commercially without appropriate authorisation.

13. Reviews and User Content

If you submit a review, photograph, comment or other content, you confirm that you have the right to submit it and that it does not violate applicable law or third-party rights.

We may moderate or remove content that is unlawful, fraudulent, abusive, misleading or otherwise inappropriate.

14. Prohibited Uses

You may not use our website or services to:

• Engage in unlawful or fraudulent activity;
• Attempt unauthorised access to systems or accounts;
• Transmit malicious software;
• Interfere with website security or functionality;
• Collect personal information unlawfully;
• Infringe intellectual property rights; or
• Engage in abusive, deceptive or harmful conduct.

15. Third-Party Services

Our store may rely on or link to third-party services, including payment processors, logistics providers and technology platforms.

Use of independent third-party services may also be subject to their own terms and policies.

16. Privacy

Personal information provided through the store is handled in accordance with our Privacy Policy.

17. Disclaimer

To the maximum extent permitted by applicable law, the website and its general informational content are provided without guarantees beyond those expressly provided in these Terms, our policies or mandatory consumer law.

Nothing in these Terms excludes warranties, guarantees or remedies that cannot legally be excluded.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be prohibited by law.

To the extent permitted by law, Harrison & James will not be responsible for indirect or consequential losses that were not reasonably foreseeable when the purchase agreement was entered into.

19. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

20. Termination

We may restrict or terminate access to our services where reasonably necessary because of fraud, abuse, unlawful conduct or a serious violation of these Terms.

21. Changes to These Terms

We may update these Terms of Service from time to time.

The version published on this website at the time of your transaction will apply to that transaction unless applicable law requires otherwise.

22. Applicable Law

These Terms are subject to applicable law.

Nothing in these Terms deprives consumers of mandatory protections available under the laws applicable to them.

23. Contact

For questions about these Terms, contact:

Harrison & James
Email: contact@h&j.store